Returns, Refunds and Cancellation Policy:

Returns and Refund Policy

At URBAN PONICS LLP. we take great pride in providing you with the freshest and highest-quality perishable goods. Our team ensures that every product is carefully selected, handled, and delivered to maintain its optimal freshness.

Given the nature of perishable goods, we prioritize your satisfaction and the quality of your experience. In the event that you encounter any issues or concerns with your perishable goods, we kindly request you to contact our customer service team within the couple of hours of receiving your order. Our dedicated team will be happy to assist you and find a suitable resolution.

We value your feedback and take every complaint seriously. We will investigate the matter thoroughly and take appropriate action to address your concerns. Your satisfaction is our top priority, and we strive to ensure that you have a positive experience with our perishable goods.

Please note that due to the perishable nature of the goods, we do not offer returns or refunds. However, we are committed to working with you to resolve any issues that may arise. We appreciate your understanding in this matter.

If you have any questions or need further assistance regarding our perishable goods, please don’t hesitate to reach out to our customer service team. We are here to provide you with the best support and ensure your satisfaction with our products.

Thank you for choosing URBAN PONICS LLP. We appreciate your trust in us and look forward to serving you with the finest Produces and Leafy Greens.

Cancellation Policy

At URBAN PONICS LLP.  we understand that circumstances may change, and you may need to make adjustments to your order. However, due to the nature of perishable goods and our commitment to providing you with the freshest products, we regret to inform you that we do not offer cancellations for perishable goods once an order has been placed.

Once an order is confirmed, our team immediately begins the process of sourcing, preparing, and packaging your perishable goods to ensure their optimal freshness and quality. This process begins shortly after your order is placed, making it challenging for us to accommodate cancellations.

We kindly request you to carefully review your order and ensure its accuracy before finalizing the purchase. If you have any questions or concerns regarding our perishable goods, we encourage you to contact our customer service team before placing your order. Our team is always available to provide you with detailed information and assist you in making an informed decision.

We apologize for any inconvenience this may cause and appreciate your understanding of our policy. Our goal is to provide you with the best possible experience and deliver the highest-quality perishable goods to your satisfaction.

If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer service team. We are here to assist you and address any concerns you may have.

Thank you for choosing URBAN PONICS LLP. We appreciate your support and look forward to serving you with the finest perishable goods.